Return & Refund Policy

Welcome to the Almashariq Sea Shipping Return and Refund Policy. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our 14-day return period, eligibility requirements, refund process, exchanges, cancellations, and return shipping conditions.

Return Period

Customers may request a return within 14 days from the date the order is delivered.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be returned in its original packaging, where applicable.
  • Include all accessories, manuals, labels, and items originally supplied with the product.
  • Include proof of purchase or the order number.

How to Request a Return

To request a return, please contact our customer service team before sending any item back.

Please provide:

  • Your full name.
  • Order number.
  • Product you wish to return.
  • Reason for the return.
  • Photos of the product if it is damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will provide you with return instructions and the appropriate return address.

Please do not send products back without receiving return instructions from us first.

Returns sent without prior approval may not be accepted.

Change of Mind Returns

Eligible products may be returned if you change your mind, provided that:

  • The return request is submitted within 14 days of delivery.
  • The product is unused.
  • The product is in its original condition and packaging.
  • All accessories and supplied items are included.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original delivery charges are not refundable unless required by applicable law.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If your product arrives:

  • Damaged.
  • Defective.
  • Incomplete.
  • Different from the item you ordered.

Please contact us as soon as possible and provide your order number and photos showing the issue.

After verification, we may provide one of the following:

  • A replacement.
  • An exchange.
  • A full refund.
  • A partial refund, where appropriate.

For verified damaged, defective, or incorrectly supplied products, we will cover reasonable return shipping costs where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, modified, or altered after delivery.
  • Personalized or custom-made products.
  • Perishable goods.
  • Opened hygiene-sensitive or personal-care products.
  • Products clearly marked as non-returnable before purchase.
  • Gift cards.
  • Downloadable or digital products, where applicable.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account.

Processing times may vary depending on your bank, credit card provider, or payment service provider.

Original shipping charges are generally non-refundable unless:

  • The product was damaged or defective.
  • The incorrect product was supplied.
  • The return resulted from an error on our part.
  • A refund of shipping costs is required under applicable law.

Exchanges

Eligible products may be exchanged where replacement stock is available.

To request an exchange, please contact our customer service team with your order details.

Replacement availability cannot be guaranteed.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be cancelled.

If your order has already been shipped, cancellation may no longer be possible and the order may need to be handled as a return after delivery.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

For approved returns involving damaged, defective, incomplete, or incorrectly supplied products, we will cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping service when returning products.

We cannot be responsible for returned packages that are lost before reaching the designated return location.

Refund Delays

If you have received confirmation that your refund was processed but have not received the funds after the expected processing period:

  1. Check your bank or card account again.
  2. Contact your bank, credit card company, or payment provider.
  3. Contact our customer service team if the refund still does not appear.

Please provide your order number when contacting us.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer service team.

Email: INFO@ALMASHARIQSEASHIPPING.COM
Website: ALMASHARIQSEASHIPPING.COM
Return Address: Provided after an approved return request.

Our customer service team will provide the necessary return instructions before any product is sent back.

Last updated: September 14, 2026

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